Abstract Manager

Ensuring consistent accessibility at every stage of the journey allows people with disabilities, including those who are blind, partially sighted, or deaf-blind, to travel safely and independently. With this in mind, Momentum Transport Consultancy supported CNIB in developing the first Canada-wide public transit accessibility assessment scorecard, which was tested in the fall of 2025 with four transit authorities across the country. This scorecard covers the entire user journey, from trip planning to exiting the vehicle, and highlights the criteria that directly influence the physical, informational, and directional safety of users. 

The approach is distinguished by an evidence-based assessment, aligned with best practices in accessibility and enriched by experiences at each stage of the development process. This scorecard provides a common Canada-wide framework for prioritizing and guiding improvements. The pilot project provides concrete recommendations to transportation authorities, regardless of their level of accessibility maturity, from essential features to innovative solutions such as virtual assistance tools. 

The results of the pilot project revealed the need to enhance safety at the most critical stages of travel, target recommendations, guide future investments, and harmonize user safety policies. By improving accessibility, the scorecard directly contributes to a more inclusive and safer mobility for all users. 

The presentation would follow the following structure:  

• Presentation of the pilot project and the methodology used,  
• Overview of the pilot project results and lessons learned, 
• Prospects for improving the accessibility of transportation infrastructure,  
• Potential for integration by transportation authorities.