Submission ID 76679

Code P43
At the end of this workshop, participants will be able to:
Category Medical Education
Type Poster
Will the presenter be a: Student
Title Incorporating Community Consultation Approaches in A New Health Equity Framework at Queen's Department of Family Medicine
Background/Purpose Community consultation (CC) is an effective way to partner with patients, determine local needs, and ensure that policies and initiatives are culturally-informed and relevant for end users. The Department of Family Medicine (DFM) at Queen's University is working to create a formalized CC plan that it can use for department-level advocacy and social engagement.
Methods The Department undertook an environment scan of other DFMs and healthcare organizations in Ontario and across Canada aiming on identifying best CC practices in primary care settings. 44 stakeholders were contacted. 19 responded. Only 2 had department-specific CC plans in place. The remaining 17 indicated using generic plans, using no plans at all, or being unavailable for comment.
Results The scan revealed several best CC practices, falling into 2 major themes, namely intradepartmental changes and CC approaches. Intradepartmental changes include shifting attitudes and elevating importance of EDII work, using consistent EDII-related terms/definitions/principles, focusing on institutional structure/policy, facilitating clear/consistent EDII-related communication across sectors/sites, frequently reviewing internal processes and creating channels for anonymous feedback, and prioritizing equity-related data collection and inter-institutional collaborations. CC approaches include engaging service users, deliberately recruiting community members, avoiding tokenism, incentivizing staff, and recognizing limits of CC. These findings were used to develop a 12-item checklist, which will guide CC at Queen's DFM.
Discussion The findings will help Queen's DFM better incorporate the expertise and perspectives of community members into their services while also enabling them to serve as a resource for other medical departments interested in this area around the country.
Keyword 1 Community consultation
Keyword 2 Equity-informed
Keyword 3 Curricular development
Abstract content most relevant to: (check all that apply) Continuing Professional Development (CPD) (faculty development, CME)
Abstract Track - First Choice Curriculum
Curriculum Evaluation
Quality improvement
Authors Ishita Aggarwal
Ishita Aggarwal
Samantha Buttemer
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