Accepted Type
Oral
Code
OD2-1-4
Acceptance Declaration
Accept
Additional Information
I declare I have no actual or potential conflict of interest in relation to this program.
Was this work accepted for CCME 2020?
no
Category
General Call (Workshop, Oral Presentation, Poster Presentation)
Type
Oral
Sub Type
Education Innovation
Will the presenter be a:
Resident
Affiliation
Considered for Poster
yes
Title
Help! My patient is a jerk: Delivering exceptional patient care in the face of discrimination
Length of Presentation
Background/Purpose
Learner mistreatment in medical education is a problem that transcends geography. Patients or patient's families remain the number one source of medical student and resident mistreatment. While there is increasing focus on addressing mistreatment within the medical circle, such as from attending physicians and allied health professionals, initiatives targeting learner mistreatment from patients are rare. Moreover, delivering exceptional care in the face of discrimination from patients presents an challenging problem for learners.
Summary of the Innovation
A mixed-methods approach was used to develop educational programming targeted to early clerkship third year medical students. First, a literature review was undertaken. Drawing from this, several stakeholder meetings were held in order to design educational content. Learners, faculty members, and administrative staff were involved in the creation of a small group one-hour session focused on equipping students with strategies to deal with situations of mistreatment from patients. Specifically, emphasis was placed on the goal of delivering excellent patient care towards potentially abusive and/or discriminatory patients. Roughly 90% of attendees found the workshop to be valuable. 100% of attendees indicated that they would recommend the workshop to a colleague. These figures were reproducible three months following the workshop in a follow-up survey.
Conclusion
Learner mistreatment from patients is often overlooked in medical education curricula. This initiative involving several stakeholders led to the development of a practical workshop aimed at equipping learners with strategies to navigate interactions with discriminatory patients.
Level of Training
Post Graduate
Abstract Themes
Professionalism
Additional Theme (First choice)
Undergraduate
Additional Theme (Second Choice)
Physician & Medical Student Health and Well-being
Additional Theme (Third Choice)
Leadership
Authors
Presenter
Amr Hamour
Term 1
Yes
Term 2
Yes
Term 3
Yes
Term 4
Yes
Term 5
Yes
