Accepted Type
Workshop
Code
WA2-3
Acceptance Declaration
Accept
Was this work accepted for CCME 2020?
no
Category
General Call (Workshop, Oral Presentation, Poster Presentation)
Type
Workshop
Sub Type
Affiliation
Title
Improving Feedback Conversations: A Novel Professional Development Approach for Preceptors and Learners
Length of Presentation
Rationale/Background
Although feedback improves clinical and educational performance, giving and receiving feedback can be challenging and evokes emotional responses for both preceptors and learners. While faculty development has previously focused on improving preceptor feedback skills, effective feedback is now being envisioned as a two way conversation. Approaches to professional development that engage both preceptors and learners in practicing feedback skills together is showing early signs of building educational alliances which are key for coaching bidirectional feedback conversations. Informed by education and business literature and patterned after NOSM preceptor/learner sessions, attendees will have a chance to: a) experience a new professional development approach to feedback; b) identify strategies to implement this approach in their educational context.
Instructional Methods
Through facilitated discussions, participants will share experiences giving and receiving feedback and discuss the importance of creating safe, collaborative learning environments. A short video will illustrate the Ask-Tell-Ask framework which can be applied to undergraduate, postgraduate and faculty development settings for generalist, family medicine and specialist preceptors and learners. Participants will practice feedback scenarios applying the Ask-Tell-Ask framework, assuming preceptor, learner or observer roles. Learnings will be debriefed. Strategies for implementing feedback professional development in attendee educational contexts will be explored.
Target audience
Students, residents, preceptors, educational leaders
Learning Objective
1. Apply strategies to build preceptor-learner trust and rapport during feedback conversations.
2. Identify strategies to support further development of learner and preceptor feedback giving and receiving competencies.
Optional Literature References
1. Algiraigri AH. Ten tips for receiving feedback effectively in clinical practice. Medical Education Online 2014;19:25141.
2. Davies K, Guckian J. How to ask and act on feedback: Practical tips for medical students. MedEdPublish 2018;March 12.
3. Heen S, Stone D. Finding the coaching in criticism: The right ways to receive feedback. Harvard Business Review 2014;January-February:109-111.
Keyword 1
Feedback
Keyword 2
Safe learning environments
Level of Training
General
Abstract Themes
Faculty Development
Additional Theme (First choice)
Physician & Medical Student Health and Well-being
Additional Theme (Second Choice)
Professionalism
Additional Theme (Third Choice)
Authors
Presenter
James Goertzen
Erin Cameron
Clare Cook
Term 1
Yes
Term 2
Yes
Term 3
Yes
Term 4
Yes
Term 5
Yes
Virtual Presentation Option
yes
