SubmissionId 30410

Code
PCW - 1

Category

Authors
  • Deepak Dath
  • Ilun Yang
  • Savannah Silva
  • Maverick Chan

Affiliation
None

Reg Fee?
yes

Fee
100

Length of Presentation
Half Day (4 hours)

Title

Abstract (Rationale / Background / Purpose)

Rationale: Learners get most of their training and practice for difficult conversations in the workplace because difficult conversations are ubiquitous in contemporary clinical practice. Much of the responsibility for teaching the skills for holding difficult communication therefore lies with faculty. However, a faculty’s role as an effective teacher can often be limited by competing priorities and time constraints. Institutions and programs must help faculty to learn effective methods to teach communication skills to their learners in the workplace

Background: Learners participate in difficult conversations, often without workplace training, but the skills required to become competent with these conversations can be improved through guided practice. Communication frameworks are taught in medical schools, but competency cannot be gained without workplace training in residency. Furthermore, patients and families experience dynamic conversations with many healthcare professionals during their illness journey. Learners must be aware of how their conversations fit into the longitudinal dialogue as patients interact with all their caregivers.

Purpose: This session will present the evidence and perceptions around teaching the skills necessary to hold difficult conversations: what is necessary to develop expertise in this area; common pitfalls in communication; how to teach using role modelling effectively; how to navigate the needs of both the patient and the learner while allowing the learner to participate in difficult conversations, and; how to be respectful of the roles of other caregivers in the patient’s journey. Participants will be able to use the materials and their experience of this workshop to deliver similar workshops and talks to the faculty in their own institutions.


Term 1
Yes

Term 2
Yes

Term 3
Yes

Term 4
Yes

Term 5
Yes
x

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